The threshold is about practicality, not just price
Once a meal reaches a certain size, timing, packaging, and handoff start to matter more than they do for a normal delivery order. The threshold helps Evergreen Thai separate everyday convenience orders from larger group coordination.
That makes the process clearer for both the restaurant and the customer.
The 5km range supports realistic downtown service
A defined range helps set expectations around delivery timing and reliability. For downtown Toronto customers, that kind of clarity is often more useful than vague promises about broad delivery coverage.
It also makes planning easier for offices, condos, and nearby group venues.
Direct contact keeps larger orders smoother
Larger group orders benefit from a quick check-in. That gives the organizer space to confirm the date, timing, service type, and any practical notes that could affect the meal.
For bigger lunches, event meals, and team requests, that is usually the better route.